RESERVATION CANCELLATION


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Please register a PREMIUM RENTA CAR membership for reservation. Please contact us in below.

PREMIUM RENTACAR - TOKYO office en-info@premium-rent.com PREMIUM RENTACAR - TOKYO office

The cancellation fees will be charged if you cancel your reservation at your own convenience.

The commission is necessary if it reserves and it cancels within reservation seven days ago.

*Your reservation will be automatically cancelled if you don't contact us after more than one hour of your scheduled pickup time.
*The cancellation made after 8 pm will be treated as the one made on the following day.
*By policy, you cannot change (cancel) your reservation more than two times once it is made.
*Please note that you will be charged the full amount of your rental should you cancel your reservation after changing it for two times regardless of the reservation date.

In business hours 7days - ago free
In business hours 3 - 6 days ago 20 % of basic charge
In business hours 2 - 1 days ago 30 % of basic charge
The day 50 % of basic charge

When the cancellation fee is processed, we cannot refund the reservation deposit.
When the cancellation fee is processed, we will offset the reservation deposit (20% of the rental fee) as a reservation cancellation fee. If there is a difference in the amounts, payment methods shall be as follows:

・ When the reservation deposit is paid by credit card........Payments can be made with the same credit card.
・ When the reservation deposit is paid by cash at walk-in..........Please pay by cash at the store, or we shall settle the payment by asking for credit card information.
・ When the reservation deposit is paid by a bank transfer..............Please pay through a bank transfer, or we shall settle the payment by asking for credit card information. (Walk-in Payment with cash is also available).